SMS Terms and Conditions

1. Consent to Receive SMS

By providing your mobile phone number and opting in to receive SMS messages from Heart360Life Portal, you consent to receive text messages regarding:

• Account notifications and security alerts
• Data sync status and device connection updates
• Health insights and trend notifications
• Platform updates and feature announcements
• Multi-factor authentication (MFA) verification codes
• Important service-related communications

2. Message Frequency

Message frequency varies based on your account activity, preferences, and the features you use. You may receive:

• Immediate notifications for security events (login attempts, password changes)
• Periodic summaries of your health data trends
• Alerts when new data is synced from your devices
• MFA verification codes when requested
• Service updates and maintenance notifications

You can adjust your notification preferences in your account settings to control the frequency of SMS messages.

3. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any message from Heart360Life Portal
• Updating your notification preferences in your account settings
• Contacting us directly through our contact page

After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt back in. Note that opting out of SMS may affect your ability to use certain security features like MFA.

To opt back in, reply START to our number or update your preferences in your account settings.

4. Message and Data Rates

Standard message and data rates may apply according to your mobile carrier's plan. Heart360Life Portal is not responsible for any charges incurred from your mobile carrier for receiving SMS messages. Please check with your carrier about your messaging plan and any applicable charges.

5. Supported Carriers

SMS services are available on major U.S. carriers including, but not limited to:

• AT&T and its subsidiaries
• Verizon and its subsidiaries
• T-Mobile and its subsidiaries
• Sprint (now part of T-Mobile)
• Other major U.S. mobile carriers

Message delivery is not guaranteed and may be affected by carrier limitations, network issues, or your device settings. We are not responsible for messages that are not delivered due to carrier or network issues.

6. Privacy and Security

Your mobile phone number and SMS communications are protected in accordance with HIPAA regulations and our Privacy Policy. We will not:

• Share your phone number with third parties for marketing purposes
• Send you marketing messages without your consent
• Use your phone number for any purpose other than providing our services

SMS messages may contain sensitive information. Please keep your phone secure and do not share verification codes with others.

7. Help and Support

For help with SMS services, you can:

• Reply HELP to any message from Heart360Life Portal
• Contact us directly through our contact page
• Check your account settings for notification preferences
• Review our Privacy Policy and Terms of Service

8. Changes to Terms

Heart360Life Portal reserves the right to modify these SMS terms at any time. We will notify you of material changes by posting the updated terms on our website and updating the "Last Updated" date. Continued use of SMS services after changes constitutes acceptance of the modified terms.

9. Contact Information

For questions about these SMS terms or our communication services, please contact us:

• Email: support@heart360life.com
• Website: Contact Page